Duration: 1 hour
Customers are far more informed today than they were in the past i.e. before google and social media aided them in finding information about almost anything and everything. Old school ways of trying to close a sale by overloading the customer with information, may not always work with modern, savvy shoppers as a result. Learn here about up-selling and add-ons products and when to use opened questions.
Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.