Duration: 1 hour
As a salesperson, your clothes, your dress and your manner, leave an instant first impression. The first impression a customer has of a salesperson will shape their attitude towards not only the salesperson - but also of the business in general. A great first impression is the key to making sales and establishing and maintaining a thriving business. In this course, you'll learn about types of shoppers, active listening, conversational selling, and building confidence. Useful for sales staff, hospitality staff, and more.
Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.